| ??? 12/02/10 14:38 Read: times |
#179819 - Managing expectations Responding to: ???'s previous message |
Per Westermark said:
Many consultants don't just sell development. They sell know-how about what can be done, and helps showing customers alternative way to solve problems. So there is a very big two-way dialog through the project. The military might know how to write a 250 page requirements document. Many customers don't, so then you sell them a development project including a number of prototype spins including the required help to educate their organisation. And that often means that you agree with the customer about doing intermediary solutions just so they will be able evaluate concepts. Exactly! Managing expectation is very important. It is often necessary to educate the customer that it is not a one-shot dpecify-design-build-test-ship process - there will be iterations and revisions. |
