| ??? 05/26/10 11:37 Read: times |
#176188 - Satisfied customer doesn't imply profit Responding to: ???'s previous message |
Erik Malund said:
Andy... profit is NOTHING here!
Profit is not so good BUT... Customer satisfaction is in FIRST place! Q: what is the purpose of customer satisfaction ? A: an unhappy customer will cost you a lot in support, thus customer satisfaction means less grief and more PROFIT Erik PS customer satisfaction should always be number one, but it does create profit. No. Customer satisfaction does not create profit. But it is one of the factors that greatly affects your profit. But a satisfied customer that isn't willing to pay enough money or buy enough to cover all involved costs will not produce any profit. |
