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???
02/21/12 15:32
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#186108 - Not so sure about bigger companies have better skills
Responding to: ???'s previous message
I would expect both big and small companies to make incorrect bug claims.

I'm not even convinced that big companies will have a lower percentage. They have lots of managers that wants to know the progress. And that prefers to start alternative tracks as soon as a snag is found. So they may report a potential bug as a side track, while one ormore skilled developers spends more time with the datasheets, the software and the hardware and tries to figure out exactly what is happening.

Next thing is that a big company thinks it likely that the chip manufacturer will listen. So they believe there is a chance to get help even if reporting the issue quite early. A smaller developer (at least the skilled ones) knows that being small is problematic. So they will often try to set together a good test case to be able to prove the existence of the issue. All to balance their tiny weight.

It's just that it is far more important to keep a big customer happy. So there is a stronger incentive to have an application engineer try to try to quickly reproduce the problem.

Next thing is that there are few large companies but a huge number of tiny companies. So all the small companies can together create a "majority vote" about the potential for a bug - they are likely to try every single bit there is in the chip because of the large number of projects they represent.

List of 34 messages in thread
TopicAuthorDate
So what does "high volume" mean to you?            01/01/70 00:00      
   1 million sales            01/01/70 00:00      
   Depends too much on product and product value            01/01/70 00:00      
   In the cellphone market? Millions.            01/01/70 00:00      
      50k?            01/01/70 00:00      
         Report a bug and see what happens:            01/01/70 00:00      
            No help from SiLab technical support            01/01/70 00:00      
               unusual or changed or ....            01/01/70 00:00      
                  Response from local distributor            01/01/70 00:00      
            Shouldn't be the case?            01/01/70 00:00      
               It's probably a risk vs. reward thing.            01/01/70 00:00      
                  but, at least            01/01/70 00:00      
               Alas so huge amounts of false bug reports to support            01/01/70 00:00      
                  a valid point            01/01/70 00:00      
                     Not so sure about bigger companies have better skills            01/01/70 00:00      
                     it's difficult to provide persuasive evidence            01/01/70 00:00      
                        to prove a chip defect            01/01/70 00:00      
                           I'm guessing this happens because of slow response times ...            01/01/70 00:00      
                           I see it from a different angle ...            01/01/70 00:00      
                  RE: huge amounts of false bug reports            01/01/70 00:00      
                     That's why bug reports must be accompanied by evidence            01/01/70 00:00      
               I have twice had one such case            01/01/70 00:00      
         that value            01/01/70 00:00      
            Does anyone buy components at a "local" store.            01/01/70 00:00      
               Not anymore ...            01/01/70 00:00      
               seems to be the case in Farawayistan            01/01/70 00:00      
                  Early silicon            01/01/70 00:00      
                     even better            01/01/70 00:00      
                  It was common in the U.S. to buy small quantities locally            01/01/70 00:00      
               On-line            01/01/70 00:00      
   High volume usually means low margin.            01/01/70 00:00      
      High volume means high profit            01/01/70 00:00      
   Ask this question the mcu manufacturers.            01/01/70 00:00      
   In terms of products:            01/01/70 00:00      

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