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???
02/21/12 10:22
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 		 #186093 - Alas so huge amounts of false bug reports to support
Responding to: ???'s previous message
Andy Neil said:
If a low-volume user reports a chip bug, the chip manufacturer should be interested in case that bug affects their high-volume customers...

Except that a large percentage of hw bug reports are actually errors in the users software - or totally incorrect assumptions from the user. So many manufacturers focuses on the big customers - where the money are - while waiting until they see a number of smaller customers complaining about the same thing. Some manufacturers don't even have the tools to notice that multiple customers are complaining about the same thing - it's only the few that gets their reports screened by a real engineer that may have their problems taken into account for workarounds, or fixes.

In the end, real professionals gets hurt by the large amount of unskilled people out there.

List of 34 messages in thread
TopicAuthorDate
So what does "high volume" mean to you?            01/01/70 00:00      
   1 million sales            01/01/70 00:00      
   Depends too much on product and product value            01/01/70 00:00      
   In the cellphone market? Millions.            01/01/70 00:00      
      50k?            01/01/70 00:00      
         Report a bug and see what happens:            01/01/70 00:00      
            No help from SiLab technical support            01/01/70 00:00      
               unusual or changed or ....            01/01/70 00:00      
                  Response from local distributor            01/01/70 00:00      
            Shouldn't be the case?            01/01/70 00:00      
               It's probably a risk vs. reward thing.            01/01/70 00:00      
                  but, at least            01/01/70 00:00      
               Alas so huge amounts of false bug reports to support            01/01/70 00:00      
                  a valid point            01/01/70 00:00      
                     Not so sure about bigger companies have better skills            01/01/70 00:00      
                     it's difficult to provide persuasive evidence            01/01/70 00:00      
                        to prove a chip defect            01/01/70 00:00      
                           I'm guessing this happens because of slow response times ...            01/01/70 00:00      
                           I see it from a different angle ...            01/01/70 00:00      
                  RE: huge amounts of false bug reports            01/01/70 00:00      
                     That's why bug reports must be accompanied by evidence            01/01/70 00:00      
               I have twice had one such case            01/01/70 00:00      
         that value            01/01/70 00:00      
            Does anyone buy components at a "local" store.            01/01/70 00:00      
               Not anymore ...            01/01/70 00:00      
               seems to be the case in Farawayistan            01/01/70 00:00      
                  Early silicon            01/01/70 00:00      
                     even better            01/01/70 00:00      
                  It was common in the U.S. to buy small quantities locally            01/01/70 00:00      
               On-line            01/01/70 00:00      
   High volume usually means low margin.            01/01/70 00:00      
      High volume means high profit            01/01/70 00:00      
   Ask this question the mcu manufacturers.            01/01/70 00:00      
   In terms of products:            01/01/70 00:00      

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