| ??? 06/03/11 15:44 Read: times Msg Score: -2 -2 Offensive/Flame |
#182466 - it's not just the attendant ... Responding to: ???'s previous message |
Andy Neil said:
Oliver Sedlacek said:
Expecting a complaint to the station operator to be acted on means expecting a lowly employee to pass it on... IF you can get the attendant to log it as a fault, it should go further... Yes, it should. Unfortunately, the person with whom you deal at the gas station is a minimum-wage type who probably didn't even manage to get through high-school, and doesn't even know how to make change. No only doesn't he/she read and write, but has no incentive to do anything with such information as this. His boss is likely in the same room-temperature-IQ category, hence won't do anything even with the information you gave the attendant, on the off-chance the attendant took any action at all. If the station owner then has to make a service call, that will get noticed...
But, of course, just one complaint will not change anything. We British are often criticised for not complaining enough - and told that poor service is, therefore, our own fault. There is, of course, a lot of truth in that - if nobody complains, then the one thing you can be user of is that nothing will change. You have to start somewhere - "the longest journey starts with a single step" "If you're not part of the solution, you're part of the problem" etc, etc,... That's why I avoid human-attended facilities. It's not that the service is better, but simply that the disappointment is less. RE |
