IF you can get the attendant to log it as a fault, it should go further...

If the station owner then has to make a service call, that will get noticed...

But, of course, just one complaint will not change anything.

We British are often criticised for not complaining enough - and told that poor service is, therefore, our own fault.

There is, of course, a lot of truth in that - if nobody complains, then the one thing you can be user of is that nothing will change.

You have to start somewhere - "the longest journey starts with a single step"

"If you're not part of the solution, you're part of the problem"

etc, etc,...