| ??? 12/12/07 18:19 Read: times |
#148107 - I am not particularily impressed Responding to: ???'s previous message |
I email tech support, and less than an hour later I get the reply telling me that V6 of WSD shipped with bad drivers, and if that's what I've got, to please follow the link to download V7 of WSD. Lo and behold, V7 works.
I think that's a thumbs up for Analog Devices tech support. I am not particularily impressed. Each and every "tech support" I have had the 'pleasure' of dealing with has been able to rapidly reply when the problem I had was 'standard'. The problem you describe, I guarantee you, is on the 'first line' support peoples cheat sheet. When dealing with middle to large companies, I can only think of a few cases where there has not been a "I work from cheat sheets" person trying to keep me from communicating with someone that actually could solve my problem. A classic example: I stated "watch works in C, but not in assembler", the reply was "to watch, you must open a watch window" Erik |
| Topic | Author | Date |
| Snatching victory from defeat? (tech support) | 01/01/70 00:00 | |
| One night in a tech support | 01/01/70 00:00 | |
| one early morning in tech support | 01/01/70 00:00 | |
| I am not particularily impressed | 01/01/70 00:00 | |
| but think of the alternative | 01/01/70 00:00 | |
| absolutely a "necessary evil" | 01/01/70 00:00 | |
| this is why they put faulty drivers on the CD... | 01/01/70 00:00 | |
| I work from cheat .............. | 01/01/70 00:00 | |
| Simple answer. | 01/01/70 00:00 | |
| Frank is this a Joke . | 01/01/70 00:00 | |
| Thumbs down for Cypress | 01/01/70 00:00 | |
| my experience with Cypress | 01/01/70 00:00 | |
| What, it's not Atmel the "notouch" anymore? :-) | 01/01/70 00:00 | |
| now it's two | 01/01/70 00:00 | |
| Round-the-clock support? | 01/01/70 00:00 | |
| two | 01/01/70 00:00 | |
| round-the-clock | 01/01/70 00:00 | |
| My Allegro Experience | 01/01/70 00:00 | |
| Small fry buyers. | 01/01/70 00:00 | |
| re;tech support | 01/01/70 00:00 | |
| To Allegro, to Michael | 01/01/70 00:00 | |
My experiences | 01/01/70 00:00 |