| ??? 03/31/07 06:03 Modified: 03/31/07 06:06 Read: times |
#136272 - start at the source Responding to: ???'s previous message |
Erik Malund said:
a mystery our very capable IT guy can not solve. (we are using a company for IT support so, eventually 5 guys were involved)
We have a very well functioning e-mail system (no problems in 5 years). For some reason e-mails from ONE source (us.support@ftdichip.com) does not get through. it is not stuck in the company spam filter and not in my spam filter, it is just not there. They had an e-mail sent while they were monitoring the network with every tool they have and - nothing. The real mystery is that e-mails from support2@ftdichip.com goes through just fine. Anyone have an experience (and hopefully a solution) with anything like this? Erik PS the addresses here are entered by 'reply' to our e-mails (which they do receive) so no 'misspelling' as a potential reason and the sender do not get 'undeliverable' Only FTDI will be able to track what's happening here. They have control of their mail server, and hence know if it's a mail client problem or a problem on their mail server. If the problem is not there, they should have trace in the log-files where the mail was handed-off to.. They will then have to check with that server owner (probably their ISP, unless they sent directly to your ISP). There is not a lot you can do at the receiving end, unless you find traces in the logs of your mail server that mail from FTDI got bounced. But that should have triggered a "bounce" messsage to FTDI if your mail server is properly configured, so they should have seen the bounce message, unless that one got lost because of a dodgy FTDI server... :-) You may want to look at the header of the mail message that did get through, as this indicates the route it has followed, allowing you to contact parties involved (assuming with reasonable certainty that the lost mesage followed the same track). rgds Patrick |
| Topic | Author | Date |
| a mystery our IT guy can not solve | 01/01/70 00:00 | |
| Hyperactive spam filter on the ISP side ? | 01/01/70 00:00 | |
| checked | 01/01/70 00:00 | |
| How ? | 01/01/70 00:00 | |
| My mother has that problem | 01/01/70 00:00 | |
| Are you willing to experiment? | 01/01/70 00:00 | |
| I, personally.am not, but muybe My IT guys and | 01/01/70 00:00 | |
| FTDI's dodgy mail server? | 01/01/70 00:00 | |
| That's Not Dodgy it is spam | 01/01/70 00:00 | |
| tried that for 3 days | 01/01/70 00:00 | |
| start at the source | 01/01/70 00:00 | |
| I do a lot of email-related stuff | 01/01/70 00:00 | |
| my experience is... | 01/01/70 00:00 | |
| sadly enough | 01/01/70 00:00 | |
| one particular example | 01/01/70 00:00 | |
| mz | 01/01/70 00:00 | |
| MZ | 01/01/70 00:00 | |
| :-) | 01/01/70 00:00 | |
| careless programming? | 01/01/70 00:00 | |
| reflecting "IT quality" on a company as a whole | 01/01/70 00:00 | |
| Not IT, but M$ | 01/01/70 00:00 | |
well, | 01/01/70 00:00 | |
| reason found | 01/01/70 00:00 | |
| So much for RFC specs, eh? | 01/01/70 00:00 |