| ??? 05/17/07 21:11 Read: times |
#139463 - re:support from various micro-controller Responding to: ???'s previous message |
Erik Malund said:
NXP is, if I recall similar: a fast response that, often, "weren't very helpful though"
The way to get excellent support is somehow to get hold of a second or third line responder, convince him you are not a bungling amateur and get a 'personal lifeline'. That, at least works very well for me at NXP, SILabs and a few other places. With Silabs I have noticed that the first 2 to 3 e-mails they ask you some basic questions (things that you would have already explained in your earlier e-mails) and then they work really hard in getting the issue resolved. Again some support staff give out their contact phone number and some do not. I am glad that they atleast respond to my e-mails quickly. |
| Topic | Author | Date |
| support from various micro-controller | 01/01/70 00:00 | |
| Atmel | 01/01/70 00:00 | |
| as usually is the case with \'first\' responders | 01/01/70 00:00 | |
| NXP - quick, but not very helpful | 01/01/70 00:00 | |
| re:support from various micro-controller | 01/01/70 00:00 | |
They're tight with their info, though. | 01/01/70 00:00 |